Frequently Asked Questions

---

 Our kitchen is fully equipped with Chalav Yisraelfacilities, including a dedicated microwave. We maintain strict kosher standards and can provide detailed

information about our kashrut supervision upon request.

 Absolutely. Our kitchen is exclusively kosher and has neverbeen used for non-kosher food preparation. We provide Chalav Yisrael dairy products and canaccommodate various levels of kashrut observance.

 Chalav Yisrael microwave

Electric kettle

Toaster

Refrigerator stocked with kosher breakfast items

Basic dishes and utensils (kosher)

Tea, coffee, and breakfast provisions

 Yes, you're welcome to bring additional kosher food. We providerefrigeration and basic heating facilities. Please coordinate with us if you need additional storage space.

 We're within 200 meters of multiple synagogues, making it perfectlyconvenient for Shabbat and daily prayers. We can provide a detailed map with walking directions tovarious shuls upon booking.

 The location is ideal for Shabbat observance - walking distance toshuls, eruv information available, and Shabbat-friendly lighting systems in place.

 The journey takes approximately 20 minutes by car. We canarrange airport transfers, or you can use Uber/Bolt services. Detailed directions will be provided uponbooking confirmation.

 Yes, free secure parking is available within the complex for all guests.

 We offer a luxury studio apartment with twin beds, dining area for four, modern bathroom with glass shower, and private garden access.

 Our studio comfortably accommodates up to 4 guests(2 adults + 2 children recommended for optimal comfort).

 We have backup lighting systems that ensure you'll have illuminationduring power outages, so you won't be left in the dark during load shedding periods.

 Yes, complimentary high-speed WiFi is available throughout your stay.

 Laundry and cleaning services are included in your stay. Fresh towels and bed linen are provided.

 You can book through TheKosherBnB.com or Bookings.com, orcontact us directly via phone/email, or send a WhatsApp message. We'll confirm availability and send booking details.

 Our cancellation policy varies by season and length of stay.Standard policy allows free cancellation up to 48 hours before check-in. Detailed terms will be provided atbooking.

 Check-in: 2:00 PM - 8:00 PM

Check-out: 8:00 AM - 11:00 AM

Flexible arrangements can be made with advance notice

 Yes, we welcome families with children. Please specify the number and agesof children when booking so we can ensure appropriate arrangements.

 We accept bank transfers, cash, and can arrange alternative payment methods. Payment details will be provided upon booking confirmation.

 We're located in a secure complex with 24/7 security guards at the gate. TheGlenhazel/Fairmount area is well-established and considered safe for tourists.

 24/7 manned security at complex entrance

Controlled access gates

Well-lit pathways

Emergency contact numbers provided

Host available 24/7 for emergencies

 Glenhazel has numerous kosher dining options within walking distance. We provide a comprehensive guide to local kosher restaurants, from casual to fine dining.

 Several kosher supermarkets and specialty stores are within easy walking distance. We provide a detailed shopping guide upon arrival.

 We can recommend local attractions, shopping centers, and culturalsites. Johannesburg's main attractions are easily accessible from our location.

 Yes, please inform us of any specific dietary needs(gluten-free, diabetic, etc.) when booking, and we'll do our best to accommodate them.

 Please contact us directly to discuss specific accessibility needs. We want to ensure your comfort and will advise if our facilities meet your requirements.