Bobbie B’s B&B (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This policy explains how we collect, use, store, and safeguard your personal information when you visit our website or book accommodation with us.

When you interact with our website or services, we may collect:

• Personal information: your name, email address, phone number, and billing details.
• Booking information: check-in/check-out dates, number of guests, and any special requests.
• Payment information: banking or card details (processed securely via third-party providers).
• Technical information: IP address, browser type, and device information for site analytics.
   

We use your personal information to:

• Confirm and manage your booking.
• Communicate with you regarding your stay, special requests, or changes.
• Provide customer support and respond to inquiries.
• Comply with legal or regulatory requirements.
• Improve our website, services, and guest experience.
   

We will not sell or rent your personal information. We may share your data only with:

• Trusted service providers (such as booking platforms, payment processors, or IT providers) to perform necessary business functions.
• Legal authorities, if required to comply with South African law.
   

We take reasonable technical and organisational measures to protect your personal data against loss, theft, unauthorised access, or misuse. All online transactions are processed through secure, encrypted systems.

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for processing (subject to legal/contractual limits).
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.
   

Our website may use cookies or similar technologies to improve functionality and analyse usage. You can manage or disable cookies in your browser settings, though this may affect site performance.

We retain your personal information only as long as necessary to fulfil the purposes outlined above or as required by law.

Our website may link to third-party sites. We are not responsible for the content or privacy practices of these external websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

For questions or concerns about this policy, or to exercise your POPIA rights, please contact us at:

Bobbie B’s B&B
📧 Email: info@bobbiesbnb.com
📍 Location: Fairmount/Glenhazel, Johannesburg, South Africa